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If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department

Riverside House, The Waterfront, Newcastle upon Tyne, NE15 8NY

Tel: 0191 241 0700

Email: qfpcomplaints@quilter.com

You can find more information by visiting the Quilter Financial Planning Limited website:

www.quilterfinancialplanning.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service www.financial-ombudsman.org.uk

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Your home may be repossessed if you do not keep up repayments on a mortgage or other debt secured on it.

What our clients say..

Fantastic service and top communication, they helped me get a mortgage when others didn't want to know, can't speak high enough of them

Great service from mark and team. I needed a mortgage incorporating forces help to buy and government help to buy. He made this all very easy. Would recommend to all those needing help with their mortgage.

As first time buyers, my husband and I were amateurs during the buying process. Mark and colleagues at total home loans made the whole mortgage process easy and quick. I will be recommending total home loans to all those requiring a mortgage.

Excellent service to obtain a mortgage when other firms and banks refused to help. Truly grateful for such a friendly and great professional service.

The customer service from the THL team was exceptional, kept me fully informed throughout. Professional!

Outstanding service from the THL team! They are all very friendly, professional, honest and helpful! Tangy and Mark have made the entire process a breeze and we couldn't have asked for a better experience. We cannot recommend them enough!

Got in touch with Mark & Tangy at Total Home Loans in early 2019 to ask about mortgages, after so many false starts with the buyer of our home and the place we wanted to purchase (took nearly a year in the end) Mark & Tangy always gave excellent advice and nothing was to much trouble for them. Our fixed rate is going to be ending toward the end of this year (2021) and I will have no hesitation in getting in touch with them to help us out again. No Drama, No Hassles, Just straight forward advice and help.

Me and my wife have used total home loans on 2 separate occasions and both went without fault. Very impressive service always communicating on a regular basis to make you feel completely in control of the process. We highly recommend you put your trust in the company especially mark and tangy. Top team.

We have been using Total Home Loans for many many years now and always go back every year to Mark and Tangy they are professional, friendly, easy to talk to and always find us the best rates. Most recently with our house move, the advice from them was perfect and they made it happen for us. Nothing seems to be a problem for them and they made the mortgage side of our move smooth and stress free. Thank you and we will be back in February for our new rate ;)

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We do NOT charge any upfront cost. We may charge a typical fee of up to 2% of the amount of the loan for arranging a mortgage.

Think carefully before securing debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.

Total Home Loans Limited is an appointed representative of Quilter Mortgage Planning Limited, which is authorised and regulated by the Financial Conduct Authority.

Approver Quilter Mortgage Planning Limited. 12/04/2022

Total Home Loans Ltd: Registered in England & Wales, No. 06436412. Registered Address: 470 Holdenhurst Road, Bournemouth, BH8 9AQ.

The guidance and/or information contained within this website is subject to UK regulatory regime and is targeted at consumers based in the UK.

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